David Lloyd Capelle

I have been a member of David Lloyd for nearly 15 years and enthusiastically brought my wife to the David Lloyd in Capelle to register, as she was keen to get back into shape after her pregnancy. After arranging a baby sitter for a couple of hours, we went to the reception to ask for assistance to register her. The lady told us nobody was available and that we should wait. Under time pressure, we asked if she could at least get us an indication of how long we would need to wait. She refused and instead suggested my wife pay the 30 euro entrance fee to get in. We found this unacceptable and asked for the manger. Eventually the manager, Suzanne van Houwelingen, came to us reluctantly and with an offensive tone asked what the problem was. We didn't have a chance to explain however as she handed us immediately back to the desk staff and disappeared back into her office. A young staff member, Stefan, who had witnessed all of this then took charge to lead us into the gym and professionally and apologetically resolved to help my wife sign on. He acted exactly how his experienced superior should have and I believe what David Lloyd stands for in terms of customer service. Overall would give the gym 3 out of 5 stars, as it has some good facilities but lacks in service and cleanliness.